Tour & Rental Rescheduling Policy

We strive to make every tour an unforgettable experience. We guarantee every reservation and work hard to ensure that our shop is staffed and ready to serve you. When planning your trip, please take the same considerations and let us know as soon as possible if your plans change. We will contact you if there is an issue with your reservation.

  • Tour & Rental reservations are nonrefundable because your space on tour or bike in the fleet is guaranteed.
  • If you are unable to attend a tour, you may reschedule your tour, or take a gift certificate if you do not know when you will be able to return.
  • Rescheduling requests are subject to availability and are processed at the sole discretion of the employee making the transaction.
  • Rescheduling requests within 48 hours of scheduled tour date may be subject to a fee of $15 per ticket to reschedule.
  • Reservations may be rescheduled only once, subject to the discretion of the UA employee processing the transaction.
  • Reservations made within 48 hours of a scheduled event are final and cannot be changed.
  • Failure to arrive 30 minutes before your tour’s departure time may result in your space on tour being given away. You will not receive a refund or credit for your tour. Late arrivals will not be caught up to the tour.